Payment Policy

At Sanopell, we strive to make your shopping experience seamless and secure. Below are the details of our accepted payment methods, security measures, and related policies.

Accepted Payment Methods

We accept the following secure payment options:
 Credit/Debit Cards – Visa, Mastercard, American Express, Discover (processed securely via Shopify Payments).
 PayPal – Fast and secure checkout for customers with a PayPal account.
 Shop Pay – Enjoy instant or installment payments (where available).

Payment Security

 Your transactions are 100% secure. All payments are processed through Shopify’s PCI-compliant system or PayPal, ensuring your financial data is encrypted and protected.

Order Processing & Payment Authorization

✔ Orders are processed within 1–3 business days after payment confirmation.
✔ Your card will be charged when you place the order (not when it ships).
✔ If your payment fails, you’ll receive an email notification to update your payment method.

Common Questions

1. Why was my payment declined?

This could happen due to:

• Insufficient funds or card limits.

• Billing address mismatch.

• Bank security checks (contact your card issuer if unsure).

2. Can I use multiple payment methods?

No, each order must be completed with one payment method.

3. Do you store my credit card details?

No. All payments are processed through Shopify Payments or PayPal, and we never store your full card information.

4. What currencies do you accept?

All prices are in USD ($), and payments must be made in USD.

5. When will I receive my refund?

Refunds are processed within 5–10 business days after we receive your return. The timing depends on your bank or PayPal.